logo
CHOOSE YOUR LANGUAGE:

WE GIVE YOU
FREE SHIPPING FOR EVERY PURCHASE

AboutFaq ContactShop

Hello,  future millionaire!

FAQ

SHOP

YOUR ACCOUNT

This website is operated by MILLION EFFECTS.

 

On MILLION-EFFECTS.com you can complete your purchase either as a GUEST or a REGISTERED customer. Registering is very easy. We will only ask you for the information we need to speed up the purchase process.

 

Your order information will always be available to you through the link your account if you are a registered client or through the link we send you in your confirmation email if you are a guest customer.

SHOPPING BASKET

You can see the contents of your purchase in your basket, request a gift receipt and change or delete the number of items in your order.

 

Please remember that MILLION-EFFECTS.com does not guarantee that items you save in your basket will remain in stock. Therefore, if one of them sells out, you will be able to see that information in that section.

ORDER MODIFICATIONS

After completing your purchase we will send you a confirmation email with all the details.

 

Please remember that it will not be possible to cancel or amend your order if it is already in an advanced stage of preparation.

PROCESSING TIME

When you place an order on our website we shall email you an acknowledgement.

We reserve the right to refuse an order.

Non-acceptance of an order may, for example, result from one of the following:

 

• The product ordered being unavailable from stock

• Our inability to obtain authorisation of payment

 

If there are any problems with your order we shall contact you.

We reserve the right to reject any offer to purchase by you at any time.

 

Please note that processing time (1-6 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 1-6 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).

 

After your order has been processed, your package will then be picked up by our shipping company for dispatch. An email with your online tracking information and details will then be sent to your email address we have on file about 2 business days later.

CANCELING AN ORDER

Once an order is placed, we will not be able to cancel it after 3 hours as your order might have already been processed.

Please do drop us an email at info@million-effects.com as soon as possible if you’d like to cancel an order that you have just made.

PRICE CHANGES

The Online Store contains a large number of products.

It is always possible that, despite our reasonable efforts, some of the products on the Online Store may be incorrectly priced. If we discover an error in the price of the products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order.

 

We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.

AVAILABILITY

You may view the stock on our website.

 

On MILLION-EFFECTS.com you can find new products every week.

PAYMENT

PAYMENT METHODS

We offer the following payment methods:

 

  • Visa
  • Mastercard
  • Paypal

 

CREDIT CARD

In case you decide to pay by Credit Card please indicate your credit card number as well as the date of expiry of your Credit Card on the order form. Apart from shipping and handling no further costs will arise. We accept following credit cards: Visa, Mastercard.

 

PAY PAL

PayPal is standard on our website – it is easy, fast and safe. To be able to use this payment service, you will first need to register with ‘PayPal’. Registration is free of charge. You’ll find all the information you need about ‘PayPal’, the new method of payment, here!

https://www.paypal.com

SECURE PURCHASING

The security of the information our customers submit on MILLION-EFFECTS.com is one of our highest priorities.

 

At MILLION-EFFECTS.com we invest huge amounts of resources and use the latest technologies so that your payment details are processed in a secure environment.

Your payment security is of utmost importance to us, therefore we have a secure symbol of the ‘padlock’ sign at checkout within the URL bar which means that you are in a secure setting and your details are safe and protected.

 

You may be asked to verify your payment via your card issuer depending on the set up of your bank, please note that this is for your own security and is implemented by your payment provider.

 

Our e-commerce platform has been awarded certifications for best practice when managing information, security, and complying with the Payment Card Industry Data Security Standard requirements, which verify that we follow the industry’s strictest recommendations and standards to provide you with a purchasing experience in a private, integrated and secure environment.

TIME OF PAYMENT

If you have paid by PayPal, the payment will be taken as you complete the purchase.

 

Some banks may show both a pre-authorisation and the actual subsequent charge. This amount will be automatically released. If this does not happen, we recommend that you contact your bank to expedite the release of the pre-authorisation.

COMPANY INVOICE

To make the purchase as a company, simply click on the option “business” in personal details and fill in the tax information we request.

SHIPPING

DELIVERY METHODS AND COSTS

WE PROVIDE

FREE INTERNATIONAL SHIPPING

 

We offer free trackable shipping worldwide and each package is estimated to arrive between 7-60 business days after your order is shipped. The time taken is usually shorter, but we do not have control over customs, and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.

 

DELAYED DELIVERY – in very rare instances, packages may take longer than the stated expected timeframe. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur.

ORDER STATUS

You will receive email updates on the status of your order.

You can also access this information in the section “My Account”.

If you are not registered, click on the “Order information” link in the confirmation email to track your order.

 

To track your order, please log on to: https://www.17track.net and insert the tracking number provided.

For US orders, you may also log onto https://www.usps.com and enter the tracking number provided.

 

*Please note that the tracking system does not update during the transit period between countries, but it will update again once it’s in your country. We are not responsible for items that are lost in the mailing system. All items are shipped out via a trackable method.

RESTRICTIONS

We try to reach all corners of the earth from MILLION-EFFECTS.com

If there are any delivery restrictions on your address, you will see them at the time of purchase.

SEPARATE PACKAGES / SPLIT ORDERS

It is possible that your order be dispatched from different logistics centres.

 

In some instances, an order may be split into different packages for any of the following reasons: Certain items may be on backorder / Weight restrictions for regular shipping imposed by the post office / Different designers / warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices).

 

If this happens, we’ll let you know by email which items you will receive in each shipment.

CUSTOM / DUTY FEES

Custom fees are the responsibility of the customer.

 

Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions, custom agents may delay delivery of some packages. We highly encourage customers to register an account with us to keep track of your order.

RETURNS

REFUND POLICY

We have a 7-day return policy.

Which means you have 7 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us at info@million-effects.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

You can always contact us for any return question.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE

Certain types of items cannot be returned, like perishable goods or custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

Unfortunately, we cannot accept returns on sale items.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

HOW TO RETURN

We have a 7-day return policy.

Which means you have 7 days after receiving your item to request a return.

 

All returns and notes of cancellation should be addressed to: info@million-effects.com

 

Returned merchandise has to be unharmed, therefore exactly as new – with original packaging. Copy of the receipt and return form have to be added as supplement documents in the return package and have to arrive to our headquarters within 14 days.

 

Please, send to:

 

MILLION EFFECTS

Segovci 3c

9253 Apače

Slovenia – EU

 

*If you are returning from outside of the Slovenia, you will need to cover the cost of return shipping.

REFOUND

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

 

The refund will be made via the same payment method used to make the purchase.

You will receive email confirmation of the return once it has been completed.

 

Please remember it can take some time for your bank or credit card company to process and post the refund too. If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.

logo-millioneffects

COMPANY

MILLION EFFECTS
It’s a brand of
GROSMAN group
» fashion services «

 

MILLION EFFECTS
Segovci 3c
9253 Apače
Slovenia – EU

 

info@million-effects.com

www.million-effects.com

 

Commercial Registry:

Owner: Sergej GROSMAN
Fiscal Number: SI30502594

Company registration:
Number: 8730083000
Competent Authority: AJPES

Date: 01.10.2020